PRIVACY POLICY
Last updated: November 2025
At Brisbane River Gutter Clean, we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect personal information such as:
Your name, address, email, and phone number
Property details for quoting purposes
Photos or notes provided for job assessment
Payment and billing information (where applicable)
Communication records (calls, emails, messages)
2. How We Collect Information
We collect personal information directly from you when you:
Request a quote or contact us
Book a service online or via phone
Send us an email or upload photos
Interact with our website or digital ads
We may also use publicly available data (e.g. satellite imagery or Google Maps) to assess your property for quoting accuracy.
3. How We Use Your Information
Your information is used to:
Provide and manage our services
Generate accurate quotes and invoices
Communicate updates, reminders, or promotional offers
Improve our website, customer experience, and marketing
We do not sell or rent your personal data to any third parties.
4. Sharing Your Information
We may share limited information with:
Payment processors or accounting systems
Contractors directly involved in your service
Government authorities where legally required
All partners and suppliers are required to maintain the confidentiality and security of your information.
5. Data Security
We store information on secure, access-controlled systems and regularly review our data protection measures.
While no system is 100% secure, we take all reasonable steps to prevent unauthorised access, loss, or misuse.
6. Cookies and Tracking
Our website may use cookies or analytics tools (e.g. Google Analytics, Site Kit) to improve functionality and understand user behaviour. You can disable cookies through your browser settings if preferred.
7. Marketing and Communication
By submitting your details, you consent to receiving occasional service updates or promotional offers.
You may unsubscribe from marketing emails at any time using the link provided or by contacting us directly.
8. Accessing or Updating Your Information
You may request access to or correction of your personal information at any time by contacting us at:
📧 hello@brisbanerivergutterclean.com.au
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with the revised date.
10. Contact Us
If you have any concerns or questions about your privacy or data handling, please contact:
Brisbane River Gutter Clean
📧 hello@brisbanerivergutterclean.com.au
📞 0483 041 968
📍 165 Sherwood Road, Toowong QLD 4066